Refund policy

Returns, Exchanges, and Refunds

1) Do you accept returns?
Returns are accepted as long as they do not exceed 30 days of delivery of the item. However, all items returned should not be worn. Return postage will be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.
**Promotional/sale items are not eligible for returns.

2) Do you accept exchanges?
Provided that the returned item is unopened, exchanges are possible. Please send us a message at help@groovecloset.co with your order number and details of what you would like to exchange.

3) I have changed my mind about my item, what do I do?
Unfortunately, as soon as an order is placed on our website, our team packages and ships the items. This is to avoid delays in the shipping process.

4) How long do refunds take?
Refunds may take up to 14 working days, depending on the system you used to pay with. Please contact us at help@groovecloset.co if it has been more than 14 days.

5) What is your full return policy?
All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval, given the following conditions:
Exclusions apply to promotional (free) items.
Request(s) for returns are accepted within 30 calendar days from delivery.
All items must be returned in their delivered state, along with all of its parts and tags.
Damaged/defective/wrong items may be exchanged, depending on approval.
Cancellation of items/orders may be made prior to the completion of orders. Cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase, must get approval.
The return shipping postage will solely be the responsibility of the buyer.
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of Groove Closet.
The company will not be liable for any errors in shipping addresses provided by the buyer.